The Call Centre Datafile
Quantity: 20,000
Category: Business IT + Telecomms
Location: Worldwide Europe Western Europe United Kingdom
| Contact Details Available: | Tel | SMS | |||
|---|---|---|---|---|---|
| Yes | No | No | No |
What is it?
The ‘Call Centre Datafile’ is a unique marketing tool compiled through in-depth tele-research.
It consists of around 4,500 Call & Contact Centre Installation sites in the UK, and contains approximately 20,000 key decision-makers. Analysis of the function and the technology used within these sites is also included.
Each site record has been tele-researched during a six-month cycle with key call & contact centre decision makers being personally interviewed to ascertain detailed information, thus ensuring data accuracy.
What Information is Available?
Contact Details
Address of Company/Call Centre
Telephone and Fax
Employees on Site
Industry Sector
Company Activity
Company Personnel
Call Centre Decision Maker
Senior Decision Maker
Marketing Decision Maker
Customer Service Decision Maker
Financial Decision Maker
IT Decision Maker
HR Decision Maker
Call Centre Information
Number of Seats
% Inbound
% Outbound
Number of Call Centres
Total Number of Seats
Geographical Region Covered
Language Used
Main Telco Provider
Switchboard in Use
Predictive Dialler in Use
Interactive Voice Response
Automatic Call Distributor
Computer Telephony Integration
Web Enabled
Data Record Method
% By Computer
% By Paper
Employee Breakdown
% Full Time Permanent
% Full Time Contract
% Part Time Permanent
% Part Time Contract
Call Type Breakdown
% Appointment Making
% Response Handling
% Marketing
% Customer Service
% Helpdesk
Additional Information
The Call Centre Datafile is available to purchase on 3 month, 6 month or 12 month licence options.
